November 29, 2018
Convene | 75 Rockefeller Plaza | New York City
|8:30 a.m.||Continental Breakfast / Arrivals|
|9:00 a.m.||Opening Remarks||Melissa Fromento, Managing Director, MeetingsNet; Chris Kelly, Co-Founder & Chief Innovation Officer, Convene|
|9:15 a.m.||Developing an Emergency Action Plan
Every day on TV it seems we see either a guy shooting up an office or another Hurricane Florence descending upon us. Are you prepared? Come be part of a discussion on how to start a step-by-step Emergency Action Plan (EAP). Using personal experience, public safety training, and Homeland Security materials, Kleinfeld will teach attendees how to begin their own EAP for their meeting or event. This includes site selection safety, onsite safety, working with first responders, and staff training.
• Become familiar with overall steps to create an emergency action plan.
• Obtain materials and skills to continue your own emergency plan back at the office.
• Learn how to work with first responders.
|Alan Kleinfeld, CMP, Director, Arrive Management Group|
|10:30 a.m.||Refreshment Break|
|10:45 a.m.||Bringing Social Media into Your Emergency Action Plan
Whether you’ve got battle scars from past experiences or are currently preparing plans to combat crises, understanding the role of social media is critical. Explore how to use social media communications with attendees and beyond via real-life event examples.
• Explore case studies that use social media communications in crises.
• Understand the framework to integrate social media into your crisis communication plan.
• Work with your peers to practice responses using social media.
|Kelsey Dixon, president, Davies + Dixon|
|11:30 a.m.||Protect Yourself: Legal Considerations for Conference Risk Management
In this interactive session, we’ll discuss the legal standards of due diligence as well as duty of care: the duty owed to attendees and hotel guests in the normal course of business as well as in the face of a crisis, emergency, or disaster. Mitigating risk through contract language such as force majeure and indemnification clauses, insurance, and other resources will be discussed, using recent real-world scenarios for illustration. Laws addressing “everyday” risks related to health and safety will be shared along with takeaway resources.
• Determine whether you currently have sufficient risk mitigation measures in place for your meetings, large or small.
• Evaluate force majeure and indemnification clauses to ensure that you are protecting your organization from liability.
• Discuss certain laws with hotel and other partners to maximize health and safety equipment and training available to attendees.
|Tyra Hilliard, CMP, attorney and professor, College of Coastal Georgia|
|1:30 p.m.||Responding to Active Threats
Terror attacks that involve hotels and events are happening more frequently and have the potential to be catastrophic. Mentally preparing for an active threat and having a plan is a relatively small investment of time and energy. Planners hope they’ll never need that plan, but “hope” is not a tactic. This session will lay out a simple and effective template that you can use in the hospitality environment to prepare for an active threat.
• Articulate the importance of resilience from a personal and professional perspective.
• Create a plan for developing resilience using research and personal examples to illustrate how to survive, but also thrive after a terrorist attack.
|David Lau, counterterrorism and security professional|
|2:30 p.m.||Refreshment Break|
|2:45 p.m.||Risk Management Scenarios
This risk scenario analysis session will allow attendees to examine their understanding of appropriate meeting crisis planning and response, work with peers to consider alternatives, and develop questions for our panel of experts.
|3:15 p.m.||Expert Panel Q&A
Experts respond to questions generated out of the risk management scenario sessions and open the floor to discussion of other risk topics.
|4:00 p.m.||Networking Reception|
NOTE: Agenda subject to change
ABOUT CE Credits
MeetingsNet is a CMP Preferred Provider. Attendees can receive continuing education (CE) credit towards their Certified Meeting Professional (CMP) credential. The session(s) identified with the CMP Preferred Provider logo meet the requirements to receive CE credit. The use of the CMP Preferred Provider Course logo is not an endorsement by the Events Industry Council of the quality of the session.
Co-Founder & President
davies + dixon
From PR crises to safety emergencies, Kelsey has led her firm to execute social media crisis communication best practices built from real-life experience.
Tyra Hilliard, Esq., CMP
An attorney and speaker who currently serves as assistant professor, business and hospitality, College of Coastal Georgia.
Alan Kleinfeld, CMP, CMM
Arrive Management Group
A member of MPI’s Security and Risk Management Task Force, Kleinfeld was trained in event security by the Department of Homeland Security, and is the Accreditation and Ordinance Officer at a South Carolina police department.
A counterterrorism and security professional who currently delivers training to U.S. federal agencies, has spent more than 14 years serving as an international team leader with the Federal Air Marshal Service.
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